How fees work
The questions people ask before a first session, answered the way we would on the phone.
Insurance we work with
Moor bills some health plans and is out of network with others, so the answer depends on your plan. We do not take Medicare or Medicaid. If your coverage comes through military service or a department or union plan, ask us before you book and we will say plainly whether we can bill it.
Some PPO plans, billed by us
Employee assistance program sessions, where your employer offers them
No Medicare or Medicaid
If you pay yourself
If you pay yourself, you pay at the end of each session by card, including HSA and FSA cards. Your fee is given to you in writing before you begin. A limited number of reduced-fee places are open; ask when you write. Please give 24 hours' notice to change a session, so we can offer the time to someone else.
Receipts for reimbursement
At the end of each month you can have an itemized receipt, called a superbill, to send to your plan if it reimburses out-of-network care. It lists a diagnosis code, which your plan will see. Whether your plan pays is its decision, and we cannot promise that it will.
An estimate in advance
If you pay without insurance, you have the right to receive a Good Faith Estimate of what your care will cost before you start. We send you one in writing before the first session. If the final bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.
Checking your benefits
We check your benefits before the first session and tell you what we found, in plain words. If something is unclear, we say so rather than guess. You can also call your plan and ask about outpatient mental health visits.
Questions
Questions about paying
Can I use an HSA or FSA card?
Yes, where your plan allows it for counseling. Health savings and flexible spending cards work like any other card at the end of a session.
What is your cancellation policy?
Please give 24 hours' notice to change or cancel a session. A later change may be charged, up to the cost of the session, and we tell you so in writing before you begin.
Do you offer reduced fees?
A limited number of reduced-fee places are open at any time. Ask when you write, and we will tell you plainly whether one is open.
Questions about your plan?
Write to us with the name of your plan and we will check your benefits before your first session.